FAQ

What makes ELS PET Litter Box different from other self-cleaning litter boxes?

  • ELS PET Litter Box is the latest evolution of WiFi-enabled, automatic, self-cleaning litter box for cats. With over 10 years of customer feedback driving product innovation, ELS PET Litter Box features new sensor and litter-sifting technology for enhanced odor control, cat safety, and real-time tracking of amount of cat litter and litter levels through the ELS PET app. At the same time, our cat litter box adopts unique feces shoveling technology but not the typical rotating filter, which will not leave any traces of cat feces on the inner wall, and always maintain a clean environment in the box.Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story

Does ELS PET Litter Box have a weight limit?

  • No, ELS PET Litter Box does not have a weight limit. With entryway dimensions of 9"H x 10"W and interior globe dimensions of 16"-18"H (depending on litter level) x 20"W x 18"D, 60 L Spheric Space, almost any domestic cat can fit comfortably inside the globe.

Can kittens use ELS PET Litter Box?

  • Yes. ELS PET Litter Box uses laser and Infrared sensor technology to detect when your cat enters and exits the globe, which triggers the countdown timer and cleaning cycle. So it has almost no weight limit for cats. Due to the small size of kittens born within one month, it may occasionally cause the infrared sensor to fail to detect kittens born within one month.Therefore, kittens that born within one month or weigh less than 2.3 lbs can use ELS PET Litter Box, but not in automatic mode. Until they weigh enough or born over 1 month old, we recommend using your ELS PET Litter Box in Manual cleanup mode to keep your kitten safe and relieve you from litter box scooping. For Manual cleanup mode, we recommend that you leave ELS PET Litter Box powered off or unplugged to save electricity bills. When you see your kitten has used it, wait about 10 minutes for the waste to clump, then power it on. ELS PET Litter Box will automatically perform a clean cycle. Afterward, power it off again. Continue this supervised, semi-automatic mode until your kittens have gained sufficient weight to activate the Infrared sensor.

Does ELS PET Litter Box require special litter?

  • No, ELS PET Litter Box does not require special litter. There is no limit to the brand. ELS PET Litter Box works well with almost any clumping or scoopable litter. Litter beads that are small enough to pass through the screen will also work. ELS PET Litter Box is not compatible with litters that are non-clumping, loose-clumping, newspaper-based, mud sand, or wood-based pellets. We most recommend the use of mixed cat litter or bentonite litter.

Will my cat actually use ELS PET Litter Box?

  • Most likely. Many cats use ELS PET Litter Box within several days to a week of setting it up. Those already familiar with a covered litter box may be quicker to investigate ELS PET Litter Box. The trick is to ease your cat into transitioning to ELS PET Litter Box. You can avoid startling your kitty by leaving ELS PET Litter Box switched off until you notice your cat has used it. We recommend that you place ELS PET Litter Box in the same location as the old litter box. You can leave the old litter box near ELS PET Litter Box for a short time. Take a cup of litter from the old litter box and add it to the clean litter in ELS PET Litter Box. The scent will be familiar, and your cat should be inclined to check it out.

Can I use the app with both iOS and Android?

  • The ELS PET app is compatible with Apple mobile devices with iOS 13.0 or greater and Android devices 8.0 or greater. Both the iOS appand theAndroid appare available to download.

Will ELS PET Litter Box connect to my WiFi network?

  • ELS PET Litter Box requires a 2.4 GHz WiFi signal and IPv4 or IPv6 addressing (5 GHz band not supported).

Will ELS PET Litter Box eliminate litter box odors?

  • When the cat comes out of the litter box, the automatic cat litter box will clean the cat litter into the trash bag and then automatic turn on the UV technology clean help reduce odors. The fully enclosed automatic litter box prevents the spread of odors.